FAQs – Achievable Concepts

What types of products do you offer?
At Achievable Concepts, we specialize in recreational products for individuals with disabilities. Our range includes adaptive sports equipment, sensory and therapeutic tools, and assistive devices for leisure activities. We also provide custom solutions designed to meet specific needs.
Do you provide custom equipment or modifications?
Yes, we understand that everyone has unique requirements, and we offer custom modifications on many of our products. If you need a specific adjustment or a tailored solution, our team can work with you to develop equipment that fits your needs.
How do I know which product is right for me?
We’re here to help! Our experienced staff can offer personalized recommendations based on your specific needs and preferences. Whether you’re looking for something for yourself or for someone in your care, we’ll guide you through the selection process.
Do you ship across Australia?
Yes, we ship our products Australia-wide. Shipping costs and times vary depending on the product and location, but we work hard to ensure timely delivery. If you have special shipping needs, feel free to contact us.
What is your return and refund policy?
We want you to be completely satisfied with your purchase. If you receive a product that doesn’t meet your expectations or has a defect, you can return it within 30 days for a refund or exchange. Please contact our customer service team to initiate the return process and review our full policy.